Helplines

Customer solutions and offer support

📞

Telephone: 0800 032 0579*

The team are here to provide you with support on all of our schemes and maximise the discounts that are available to you. 

*Calls are free on the BT network. Mobile and other network costs may vary.

Customer IT

📞

Telephone: 0800 032 2454*

The team are here to provide technical support on Alliance Healthcare Direct, Customer Portal, Your Documents and PMR related issues.

*Calls are free on the BT network. Mobile and other network costs may vary.

Specials ordering or enquiries:

📞

Telephone: 0344 854 4998

To email our specials team, please use the email address below:

Surgical advice

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Telephone: 0845 7023 356

📠

Fax: 0800 316 7116

Hours: 9.00am to 5.00pm, Monday to Friday*

*In the event that the advice line is not available to take calls or respond to messages, we cannot take responsibility for customers failing to see further advice from elsewhere.