Helplines

Customer Service main number

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Telephone: 0330 100 0448

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Fax: retail fax: 01773 819321 - Hospital fax: 01773 813296

Specials ordering or enquiries:

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Telephone: 0344 854 4998

To email our specials team, please use the email address below:

Customer solutions and offer support

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Telephone: 0800 032 0579*

The team are here to provide you with support on all of our schemes and maximise the discounts that are available to you. 

*Calls are free on the BT network. Mobile and other network costs may vary.

Customer IT

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Telephone: 0800 032 2454*

The team are here to provide technical support on Alliance Healthcare Direct, Customer Portal, Your Documents and PMR related issues.

*Calls are free on the BT network. Mobile and other network costs may vary.

Prescription Validation Service (previously ‘EO Hotline’)

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Telephone: 0330 102 8412

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Fax: 0330 332 8126

The quickest way for your prescription to be validated and order placed, is to contact us directly on one the above methods. The most efficient method which is to email us 

Surgical advice line

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Telephone: 0845 7023 356

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Fax: 0800 316 7116

Hours: 9.00am to 5.00pm, Monday to Friday*

*In the event that the advice line is not available to take calls or respond to messages, we cannot take responsibility for customers failing to seek further advice from elsewhere.