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Update from Alliance Healthcare

Update from Alliance Healthcare

Following an air conditioning outage at Alliance Healthcare UK on 7 September 2017, which caused service disruption across our network, we can confirm that the faults have been fixed, and our IT system has been fully operational since Monday 11 September 2017.

Teams at Alliance Healthcare UK have been working around clock to process and pick orders, and we have made significant progress towards a full recovery of our service. As a result, 80 per cent of our Service Centres will have recovered today, Wednesday 13 September 2017, and twice-daily deliveries have resumed for all customers. The remaining sites will have recovered by close of play tomorrow.

Customers are advised to order normally from Alliance Healthcare UK, and our emergency order process remains in place for any urgent orders.  

Patient safety is always our main priority. To that effect, we have added 100 personnel to our service centres, so we can process any remaining orders as quickly as possible.

All our customers are being kept informed about the progress of the situation. We offer our customers our sincere apologies for the inconvenience caused, and thank them for their support.

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Further up-to-date information and advice is available via the Service update section of our website.