Service updates

Updated weekdays at 09:30, 13:30 and 17:30.

Latest update

Following an air conditioning outage at Alliance Healthcare UK on 7 September 2017, which caused service disruption across our network, we can confirm that the faults have been fixed, and our IT system has been fully operational since Monday 11 September 2017. Teams at Alliance Healthcare UK have been working around clock to process and pick orders, and we have made significant progress towards a full recovery of our service. We have also added 100 personnel to the Service Centres to support the recovery effort. As a result, all of our Service Centres will have fully recovered by close of play today (Thursday 14 September), and twice-daily deliveries have resumed for all customers.

Status Comments
Belfast   Normal service operating - more information ↓
Chessington   Normal service operating - more information ↓
Coatbridge   Some disruption - more information ↓
Croydon   Normal service operating - more information ↓
Exeter   Normal service operating - more information ↓
Hinckley   Normal service operating - more information ↓
Leeds   Normal service operating - more information ↓
Letchworth   Normal service operating - more information ↓
Newcastle   Normal service operating - more information ↓
Preston   Normal service operating - more information ↓
Swansea   Normal service operating - more information ↓

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Belfast

Normal service operating

How does this affect our service?

Information
  Cutoff times Normal service operating
  Pick & pack Normal service operating
  Delivery times Normal service operating

Chessington

Normal service operating

How does this affect our service?

Information
  Cutoff times Normal service operating
  Pick & pack Normal service operating
  Delivery times Normal service operating

Coatbridge

Due to local technical issues, we regret to advise that some Coatbridge Service Centre customers will not receive their delivery in full this afternoon. You will, however, receive any controlled drugs and refrigerated items, along with missing items from this morning. Please do not re-order. Anything outstanding will be delivered tomorrow morning. We offer our sincere apologies to any impacted customers for this disruption to our service. For any emergency orders, please contact Customer Services. er Services.

How does this affect our service?

Information
  Cutoff times Normal service operating
  Pick & pack Some disruption
  Delivery times Some disruption

Croydon

Normal service operating

How does this affect our service?

Information
  Cutoff times Normal service operating
  Pick & pack Normal service operating
  Delivery times Normal service operating

Exeter

Normal service operating

How does this affect our service?

Information
  Cutoff times Normal service operating
  Pick & pack Normal service operating
  Delivery times Normal service operating

Hinckley

Normal service operating

How does this affect our service?

Information
  Cutoff times Normal service operating
  Pick & pack Normal service operating
  Delivery times Normal service operating

Leeds

Normal service operating

How does this affect our service?

Information
  Cutoff times Normal service operating
  Pick & pack Normal service operating
  Delivery times Normal service operating

Letchworth

Normal service operating

How does this affect our service?

Information
  Cutoff times Normal service operating
  Pick & pack Normal service operating
  Delivery times Normal service operating

Newcastle

Normal service operating

How does this affect our service?

Information
  Cutoff times Normal service operating
  Pick & pack Normal service operating
  Delivery times Normal service operating

Preston

Normal service operating

How does this affect our service?

Information
  Cutoff times Normal service operating
  Pick & pack Normal service operating
  Delivery times Normal service operating

Swansea

Normal service operating

How does this affect our service?

Information
  Cutoff times Normal service operating
  Pick & pack Normal service operating
  Delivery times Normal service operating