Contact us

Getting through to the right team means we can help our customers the first time, every time.  Contact details for all the support services within Alliance Healthcare are provided below.  

Download your guide to Alliance Healthcare here

In the event of an out of hours emergency, including to report an adverse event, please call 0330 100 0448 to hear a recording of our emergency contact details

Customer Service

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Telephone: 0330 100 0448

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Fax: Retail Customers 01773 819321 or Hospital Customers 01773 813196

For standard orders, enquiries and general support.

Specials ordering or enquiries

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Telephone: 0344 854 4998

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Fax: 0845 051 8779

For specials ordering and enquiries

Customer solutions and offer support

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Telephone: 0800 032 0579

For support on schemes and discounts.

Customer IT

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Telephone: 0800 032 2454

For technical support using AH Direct, Your documents, Customer Portal and for any PMR related issues

Prescription Validation Service (previously ‘EO Hotline’)

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Telephone: 0330 102 8412

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Fax: 0330 332 8126

For enquiries related a prescription you have sent us.

Commercial Customer Service

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Telephone: 0344 854 4997

For enquiries related to surcharges.

Surgical advice line

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Telephone: 0845 7023 356

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Fax: 0800 316 7116

Please note that in the event that the advice line is not available to take calls or respond to messages, we cannot take responsibility for customers failing to seek further advice from elsewhere.

General enquiries

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Telephone: 020 8391 2323

For supplier business enquiries or to contact someone based at the Support Centre