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At lunchtime today (Monday 21 February) we encountered an issue which prevented us receiving transmitted orders between 12:26 and 15:24.
Our teams, along with external support, worked at speed to resolve this. The root cause was identified and it was fully rectified by 15:24.
Any orders placed via AH Direct (www.myahportal.co.uk) and by phone via Customer Service were unaffected.
Thank you for your understanding. Please check the order response on your system before re-ordering.
Should you require any urgent items, please contact our Customer Service team for support.