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We’re going paperless! Customer monthly statements available via myahportal

Service Updates


We’re going paperless! Customer monthly statements available via myahportal

As part of our on-going commitment to reduce our impact on the environment as well as helping you self-serve, we would like to inform customers that Monthly Statements are available to access on myahportal and we will shortly stop sending customers printed copies.


From the July statement onwards, these will be online only via  From August your monthly statements will no longer be posted.


Benefits to online statements:

1. Instant access to documents – no need to wait for the statement to arrive by post and you can also get access to a rolling 12 months’ of statements, which can be downloaded and stored on your local device

2. Quick, safe and secure – peace of mind that statements will only be accessible by authorised persons

3. Environmental impact – by reducing the need to print an average of four pages of paper per customer, we’ll save approximately 720,000 sheets of paper – that’s more than 50 trees a year, based on current statistics

4. Fuel Savings - help us and the Royal Mail reduce fuel consumption by removing approximately 180,000 statement delivered per year, thus reducing our carbon footprint - a major contributor to global climate change


The benefits don’t stop there! The portal provides you easy access to:

 - Ordering products with immediate access to AH Direct

 - Ordering all your surgical appliances fromNWOS

 - Reporting a missing product with instant access to E-Missings

 - Creating a returns note with access to ‘Returns’

 - View and access statements, invoices and credit notes through Your Docs (where applicable)


Here to Help

We would now like to encourage all customers to view their monthly statements on and would be happy to support with any queries. If you experience any difficulties and require support please contact the Customer Portal Team on 0330 100 0448 – option 8 or email with ‘Online Monthly Statements’ in the title of your email.

Thank you in advance for your support and co-operation with our move to online monthly statements.