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Updates

SUB-TYPE:

Easter bank holiday opening hours 2024

 

To help keep our customers informed of changes to our service, we have published our Easter 2024 bank holiday opening hours for pharmacy and retail customers.

 

Easter 2024 bank holiday opening hours - England, Scotland, Wales and Northern Ireland

 

Easter 2024 bank holiday opening hours - Channel Islands and Isle of Man

SUB-TYPE:

Christmas 2023 and New Year Opening Hours

 

To help keep our customers informed of changes to our service, we have published our bank holiday opening hours for the 2023 Christmas and New Year period.

 

View our bank holiday opening hours:

 

Alliance Healthcare Christmas 2023 and New Year Opening Hours

 

Alliance Healthcare Christmas 2023 and New Year Opening Hours for Channel Islands and Isle of Man

 

Alcura Homecare Christmas 2023 and New Year Opening Hours

SUB-TYPE:

Changes to Opening Hours - August 2023

 

To help keep our customers informed of changes to our service later this month, we have published the following changes to our opening hours from 25-29 August 2023:

 

England, Wales & NI August Bank Holiday Opening Hours 2023

Scotland Opening Hours 25-29 August 2023

 

SUB-TYPE:

Wednesday 12 July 2023 Bank Holiday Opening Hours - Northern Ireland

 

Please note that Belfast Service Centre will be closed on Wednesday 12 July. There will be normal service provided on both Tuesday 11 July and Thursday 13 July.

 

● Orders placed on Tuesday 11 July, up to normal evening cut off, will be delivered on the morning of Thursday 13 July 

● Orders placed up to your normal evening cut off time on Wednesday 12 July will be delivered on Thursday afternoon

 

In the event of an out of hours emergency (i.e., urgent CD lines being required), please call customer service on 0330 100 0448.

 

Outside of normal opening hours, when you enter your account number, you will hear a message advising you of your supplying Service Centre. You will then be directed to the out of hours security company who will handle your call and direct it appropriately.

 

The previous emergency call-out numbers will no longer be in use, so please ensure you update your records with the number above to ensure there is no delay with your request.

 

Please note, all emergency call outs will incur a £100 charge, plus courier charges.

SUB-TYPE:

Early May and King Charles III Coronation Bank Holiday Opening Hours

 

To help keep our customers informed of changes to our service, we have published our bank holiday opening hours for pharmacy and retail customers, and bank holiday opening hours for hospital customers for the early May bank holiday and Coronation of King Charles III covering the period from 28 April to 9 May 2023.

 

View our bank holiday opening hours:

Early May 2023 Bank Holiday Opening Hours for Pharmacy/Retail customers

 

Early May 2023 Bank Holiday Opening Hours for Hospital customers

 

King Charles III Coronation Bank Holiday Opening Hours for Pharmacy/Retail customers

 

King Charles III Coronation Bank Holiday Opening Hours for Hospital customers

 

May 2023 Bank Holiday Opening Hours for Alcura Homecare Deliveries

SUB-TYPE:

Easter Holiday 2023 Opening Hours

 

To help keep our customers informed of changes to our service, we have published our bank holiday opening hours for the 2023 Easter period.

 

View our bank holiday opening hours:

Easter 2023 Bank Holiday Opening Hours for Pharmacy/Retail customers

 

Easter 2023 Bank Holiday Opening Hours for Hospital customers

 

Easter 2023 Bank Holiday Opening Hours for Alcura Homcare Deliveries

SUB-TYPE:

Hinckley Service Update 1 December

 

We are now operating a normal delivery service from our Hinckley Service Centre. However, to ensure continued stability of service, we need to make a temporary change to this evening’s order cut off time to 6pm. Please try to transmit orders before this time. We are sorry for any inconvenience this causes you or your patients and thank you in advance for your understanding.

SUB-TYPE:

Hinckley service update 30 November 

 

We have experienced an exceptional increase in order volume at our Hinckley Service Centre which has impacted our ability to process some orders. Despite robust planning to ensure service consistency throughout the peak season (where an uplift in volume is always anticipated), our Hinckley site experienced an unprecedented increase overnight. 

 

You may be missing some items in your deliveries this afternoon. For assurance, all fridge and controlled drug items are unaffected and will arrive with you as normal. Any items you do not receive this afternoon will be with you tomorrow morning – you do not need to re-order.

 

Please contact Customer Service for any emergency requirements.

 

In order to support our recovery, we need to make a temporary change to this evening's order cut off time to 5pm. Please try to transmit orders before this time. We are sorry for any inconvenience this causes you or your patients and thank you in advance for your understanding. 

SUB-TYPE:

Christmas and New Year Bank Holiday Opening Hours 2022

 

To help keep our customers informed of changes to our service, we have published our bank holiday opening hours for the 2022 Christmas and New Year period.

 

View our bank holiday opening hours:

For Pharmacy/Retail – Christmas and New Year Bank Holiday Opening Hours 2022

For Hospitals – Christmas and New Year Bank Holiday Opening Hours 2022

SUB-TYPE:

Some service disruption - 29 September 2022

 

Due to a network issue overnight which has since been fully resolved, there may be some disruption to service across our network (except Northern Ireland). Impacted customers are being contacted. We are sorry for any inconvenience caused.

 

Please contact Customer Service with any emergency requirements.