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Alphega Pharmacy Members Take Home Much Deserved Trophies at the C+D Awards for Outstanding Support They Bring to Community Pharmacy


The prestigious Chemist and Druggist Awards finally returned last week to a face-to-face ceremony at the Intercontinental Hotel in London, to recognise and celebrate the very best in the pharmacy industry. We are so delighted for three of our Alphega Pharmacy members who took home well-deserved Awards last Friday, for their outstanding work and vital support they bring to community pharmacy.


Congratulations to Lewis Pharmacy, Exmouth who walked away with the Training and Development Award, for the innovative Let’s Communicate Cancer programme, an e-learning portal to help equip pharmacy professionals with the tools and confidence to help patients on their cancer journey. The team also received a high commendation in the Independent Pharmacy of the Year category.


Dr Jackie Lewis had the following to say on this triumphant achievement: “It’s amazing to win an award and be recognised for all the hard work we put in. After a few difficult years in pharmacy and the current climate to also come out as highly commended in Independent Pharmacy of the Year on top of this is such a morale boost to the team and to share this with them is incredible.  To win the Training and Development award I am blown away. This win is going to be amazing for the publicity of this programme as we are looking at up-skilling the whole of community pharmacy with it. This programme will assist them with the early diagnosis of cancer to help their cancer patients and ensure they get the help they need.”


The ‘Let’s Communicate Cancer’ programme is an engaging e-learning portal for community pharmacy professionals, giving them access to real life case studies, slide shows, bit-sized quizzes and animations in order to give an entire pharmacy team the confidence, skills and knowledge to better help a cancer patients’ journey – from early diagnosis all the way through to treatment. 


Mandeep Mudhar, Head of Alphega Pharmacy UK had the following to say on the recent win: “I’m delighted to see Lewis Pharmacy recognised twice at the C+D awards. Jackie works tirelessly to champion the support and expertise community pharmacists can give to their patients and carers dealing with cancer, and this is on top of the numerous pharmacy services that Lewis Pharmacy offers – the consultation room in Lewis Pharmacy is never quiet!  A massive congratulations to Jackie and the whole team at Lewis Pharmacy.”


The E-learning module for the Let’s Communicate Cancer Programme can be accessed by pharmacy teams at


A further congratulations goes to two fantastic Alphega Pharmacy members, firstly James Tibbs, AR Pharmacy for picking up the Community Pharmacist of the Year Award, which praises his community focus, strong business acumen, and commitment to patient care. Last but certainly not least, Landys Chemist in North-West London who were awarded with the Independent Pharmacy of the Year Award for their sharp focus on sustainability and plastic free approach to pharmacy.


Alliance Healthcare would like to congratulate our remarkable Alphega Pharmacy members for their outstanding work and commitment to community pharmacy.  


Jackie Lewis
Lewis Pharmacy Team




Alliance Healthcare partners with Novo Nordisk for the launch of PenCycle; the circular recycling initiative


Alliance Healthcare UK is delighted to collaborate with Novo Nordisk to help reduce plastic pen devices entering UK landfills by up to 1.1 million in the next year.


Novo Nordisk, a global healthcare company specialising in treatments for people living with diabetes, obesity, and rare blood and endocrine disorders, has launched PenCycle; the circular recycling initiative for pre-filled diabetes and weight management pens. As a partner organisation, Alliance Healthcare will be delivering all the materials needed to recycle the pre-filled injection pen devices, including a blue PenCycle Recycling Bin, PenCycle Return Boxes and other support materials to Community pharmacy. These materials are being provided completely free of charge by Novo Nordisk. 




A first-of-its-kind in the UK, the PenCycle Pilot has launched across Greater Manchester, Leicestershire & Rutland, and Greater Glasgow and Clyde, ahead of a planned national roll-out next year. Selected pharmacies in these areas have been invited to participate to show their support towards the environmental target, and upon sign up of the scheme, will play a big role in helping to reduce waste and advance the sustainability agenda of community pharmacy.


Skills in Healthcare has led participation in the project on behalf of Alliance Healthcare, from initial discussions with Novo Nordisk to the official launch which happened on 1st November. Skills in Healthcare will now support pharmacy engagement and on boarding of pharmacies to the scheme.


Paul Fowler, Head of Skills in Healthcare, presented at the launch event and said: “We are delighted to be partnered with Novo Nordisk, supporting the design and delivery of the PenCycle Recycling Pilot within a pharmacy setting. The process has been designed to be simple to manage and allows a pharmacy to participate by using all the systems and processes they are already familiar with. It provides their patients with a new pharmacy return option and supports them to recycle their Novo Nordisk Insulin pens. I hope all the pharmacies in the pilot areas will participate and help make PenCycle a real success story. “


As a central point of care, community pharmacies will be key to the success of this forward-thinking initiative, and Alliance Healthcare are delighted to play a part of it.


Pharmacies located in the relevant pilot areas are encouraged to join the scheme by visiting:


For more information, you can contact the Skills in Healthcare PenCycle team at:


pn pen


About Skills in Healthcare

Skills in Healthcare is a contract sales and marketing business that provides customers with flexible and cost-effective solutions to realise retail pharmacy potential. With over 70 years’ experience in retail pharmacy, Skills in Healthcare provides a wide range of services including dynamic sales support, training, consulting, call centre and branding support.

To find out more visit:



Alliance Healthcare Celebrates Diwali


At Alliance Healthcare, we recognise Diwali as part of our continued commitment to help make all team members feel part of a diverse and inclusive workplace, as we showcase the colour, vibrancy and excitement of Diwali.


Julian Mount, Managing Director calls for a time for reflection in the current ‘Shining a light for Diwali’ article by Pharmacy Business.


A time for reflection: Julian Mount


“Diwali is a time for celebration, and a time for reflection. It is important that we take a moment to stop and enjoy Diwali, and to recognise the incredible dedication and commitment each pharmacy team member has shown to UK patients and our society, during these difficult times.


“Your unwavering resilience in the fight against Covid-19 is something all those in community pharmacy should feel extremely proud about. At Alliance Healthcare, we recognise Diwali as part of our continued commitment to help make all team members feel part of a diverse and inclusive workplace, as we showcase the colour, vibrancy and excitement of Diwali.




Julian Mount, managing director, Alliance Healthcare


“My teams are encouraged to dress in their traditional clothing and share their stories, as together, we mark this special occasion. In the world’s largest Diwali celebrating community – India, Alliance Healthcare has supported the AWARE Foundation and Vitamin Angels charities, with their efforts to reach children in deprived communities throughout India and beyond, to not only eliminate malnutrition but to transform their lives for the better.


“I would like to personally thank you for your passion and care in everything you all do for our society. I wish you all a Diwali that brings happiness, prosperity and joy to you, your teams and all your loved ones.”


You can read the ‘Shining a light for Diwali’ article by Pharmacy Business here:



Championing Community Pharmacy


Julian Mount, Managing Director, Alliance Healthcare joins industry leadership panel to discuss the future of pharmacy at the Pharmacy Business Conference 2021.


When asked about how community pharmacy can build on the current public goodwill rating, Julian highlighted the great work done by community pharmacy, but also the need going forward for a joined-up approach when lobbying for further support: “I have been blown away by the effort everyone has put in during the COVID crisis, the trust score really highlights what is happening at grassroots level. When I see the passion, drive, and energy, it has been phenomenal” Julian went on to add: “What needs to happen next is we need to see a united, more data driven unified approach to make the government sit up and listen and further support community pharmacy to allow them to take advantage of the great work done throughout COVID -19.”


We’ve created a 10-minute highlights video from the event that can be seen below.





Alliance Healthcare supports the AWARE Foundation at annual Golf Day event


As part of our continued efforts to help young people, our team recently supported the AWARE Foundationwith its annual Golf Day event at Langley Park Golf Club. The AWARE Foundation helps disadvantaged, vulnerable children in India by providing them with an education to transform their lives for the better.


The event saw 120 delegates take part in the golf tournament where 32 teams competed to win numerous categories, in an effort to help raise much needed funds. Alliance Healthcare supported the fundraising event by donating prizes that were put into the evening raffle and auction. Ashley Kilgas, Sales Director represented the business, saying “It’s great to be back attending these charity events to support an amazing cause. We have a fantastic relationship with the AWARE Foundation, and I am excited to see how our partnership will grow even stronger.”


The golf day was a huge success and raised an incredible £28,682. Jayesh Patel, Founder/Managing Trustee of the AWARE Foundation commented: “AWARE helps thousands of children each year, and this is only possible because of the dedicated support that we have - Alliance Healthcare being one of our most fundamental ones. So thank you so much again for your support, and we look forward to working with and seeing you all again soon.”


To find out more about the AWARE foundation, you can click the following link here.





Sobha Kandel wins Pharmacy Innovation Award, sponsored by Alliance Healthcare at Independent Community Pharmacy Awards 2021


The Independent Pharmacy Awards, run in association with Independent Community Pharmacist magazine, once again shone a light on the brilliant work of community pharmacy teams.
The event drew an audience of MPs, leading figures within community pharmacy and pharmaceutical industry executives who heard about the innovative work going on within the sector.


Julian Mount, Managing Director, Alliance Healthcare and other senior managers from across the business attended the awards held at the House of Commons last Friday afternoon. Alliance Healthcare were the official sponsor of the Pharmacy Innovation award category. 


Sobha Kandel, who runs Woolwich Late Night Pharmacy won the Innovation Award after her hotel COVID - 19 quarantine service caught the judges’ eye. The service is run in conjunction with Greenwich Clinical Commissioning Group and Ms Kandel's pharmacy supplies OTC and prescription medications to patients isolating in the hotel. She has an exclusive contract in her area for the service and works with the GP practice.


When presenting the award, Julian said: “This has been a very challenging year for all of community pharmacy, and to be able to recognise Sobha’s achievement to continue to innovate within her community despite these challenges, is a remarkable achievement” 


Congratulations again to Sobha and her team on winning the award. To find out more information about the other award winners click here.





AmerisourceBergen Supports Global Distribution of COVID-19 Vaccines

Through its network of global businesses and capabilities, AmerisourceBergen has supported the delivery of more than 75 million COVID-19 vaccines across 30-plus countries



Conshohocken, Pa. (October 6, 2021) –  As part of efforts to securely deliver COVID-19 vaccines to countries worldwide, AmerisourceBergen’s network of global businesses has supported the collective distribution of more than 75 million vaccines across 30-plus countries.


Since December 2020, Innomar Strategies and World Courier, both a part of AmerisourceBergen, have worked with various government agencies and supply chain partners to deliver COVID-19 vaccines across the world. During the same timeframe, Alliance Healthcare—which AmerisourceBergen acquired in June from Walgreens Boots Alliance—has supported vaccine distribution efforts across Europe. The collective distribution support spans four continents and includes a wide range of services, from third-party logistics (3PL) and importation to temperature-controlled packaging, storage, and transport.


“We are incredibly proud of the support our teams continue to provide to enable reliable access to COVID-19 vaccines around the world—from islands off Norway to remote regions in northern Canada. However, we know the global vaccination rollout is still in its early stages and a tremendous amount of work is still needed to ensure people worldwide have access to these vaccines,” said Doug Cook, EVP and President, Business Group—Global, at AmerisourceBergen. “As supply increases, we remain prepared and ready to leverage our logistical expertise and distribution capabilities to support urgent efforts to broaden access globally.”


To date, AmerisourceBergen’s distribution efforts include:


  • Alliance Healthcare, a leading wholesaler of healthcare products, and Alloga, its healthcare logistics provider, have distributed more than 40 million COVID-19 vaccines across Europe, including deliveries in England, Spain, France, Czech Republic and Lithuania. In collaboration with the National Health Service (NHS), Alliance Healthcare UK and Alloga UK have delivered about 25 million COVID-19 vaccine doses to nearly 1,500 sites across England. Alloga Spain, which has participated in regional and national distribution efforts, has delivered 14 million COVID-19 vaccines, while Alliance Healthcare businesses in France and Czech Republic along with Armila UAB, Alliance Healthcare’s wholesale business in Lithuania, have distributed millions of vaccines across the three countries. Team members across Europe, including Boots pharmacies in Norway, have also supported vaccine administration efforts.


  • Innomar Strategies, in collaboration with the Government of Canada and FedEx Express Canada, has distributed more than 22 million COVID-19 vaccines to provinces and territories across Canada. In its role, Innomar stores new shipments of COVID-19 vaccines in temperature-controlled units inside its GMP-compliant distribution center in Ontario, where teams perform the required quality assurance services, including physical inspection and identity confirmation. Teams then place the vaccines into validated cold-chain packaging solutions that protect the product integrity throughout the shipment, enabling reliable and secure distribution.  


  • World Courier, a global logistics provider, has supported the distribution of COVID-19 vaccines to more than 30 countries worldwide—from South Africa and South Korea to Germany, Norway, Finland, Denmark and Sweden. The business has deployed a wide range of services to support deliveries, including cold chain packaging, like Cocoon, and smart-monitoring tools that deliver real-time data and provide proof of shipment stability. Leveraging its global network and innovative packaging solutions, World Courier has supported last-mile deliveries to points across the globe—from areas with limited cold chain infrastructure to remote islands only accessible by boat. The business is also providing transport and storage services to support clinical trials for COVID-19 vaccines and therapies.  


“As a leading pharmaceutical wholesaler and logistics provider in Europe, Alliance Healthcare has been working throughout the COVID-19 pandemic to safeguard the supply chain and ensure access to critical pharmaceutical products,” said Juan Guerra, SVP and Managing Director at Alliance Healthcare. “Since the first COVID-19 vaccines became available, we’ve been able to leverage our best-in-class distribution capabilities to support reliable, secure and efficient deliveries throughout Europe.”


The ongoing distribution support is part of urgent efforts to deliver COVID-19 vaccines across the world.

As of late September, about 44 percent of the world’s population had received at least one dose of a vaccine. However, only two percent of people in low-income countries have received a dose.


In addition to supporting global vaccine distribution efforts, AmerisourceBergen has worked closely with the U.S. Department of Health and Human Services (HHS) to distribute COVID-19 therapies that have been approved for use by the U.S. Food and Drug Administration (FDA) or received Emergency Use Authorization (EUA). In collaboration with the U.S. government and a manufacturer partner, AmerisourceBergen also facilitated the urgent transportation of COVID-19 therapies to India in May. For more information about how AmerisourceBergen is responding to the COVID-19 pandemic, please visit:



Alliance Healthcare's triumphant trio have completed the 2021 Virgin Money London Marathon!


On Sunday 3 October, three of our fantastic colleagues completed the 2021 Virgin Money London Marathon. Richard Janes, Alphega Pharmacy, Nick Atkins, Swansea Service Centre and Tierney Dashwood, Support Centre all completed the marathon in under five hours in aid of Action Medical Research, one of our chosen charities.


Richard Janes, Head of Alphega Pharmacy Retail commented on his experience: “If you’ve ever considered running a marathon just go for it; the London Marathon is truly an inspiring event. The atmosphere was incredible and knowing I was raising money for such a worthy charity made it all the more special. I wanted to finish in under five hours and I achieved that. It was tough going but support from family, friends, colleagues from Alliance Healthcare and the charity made it worth all the effort. Loved it!”


Tierney Dashwood, Key Account Manager said: “The London Marathon was such an amazing experience, running around London and the support of the crowds was so uplifting! – could do it all over again!”


Nick Atkins, Fleet and Transport Manger added: “I finally completed the London Marathon after many years of trying to secure a ballot place - and it was well worth it! This was my first time and I was delighted to receive a place through Alliance Healthcare’s charity ballot - raising funds for Action Medical Research. I feel like I endured everything along the 26.2 miles, including cramp and wonderful encouragement from the crowd, one lady literally helped me with my cramp challenge (in both legs!).


I am delighted to have completed the marathon, and in under 5 hours with a time of 4:55:42. I have some truly fantastic memories and I’m relieved I took this week off to recover. Thank you to everyone who supported me, I am incredibly humbled by the whole experience!”


Laura Webb, Support Centre also completed the virtual marathon and Hannah Simpson, Support Centre, completed the official virtual walking marathon raising further funds for Action Medical Research.


Hannah Simpson commented on her Marathon journey and said: “I decided to tackle the Virtual London Marathon in 2021 as a personal challenge in the year that I turned 40. I walked with five of my best friends and none of us could be described as fitness people! However, we trained hard and we completed the walk together. I feel such a sense of achievement and I can’t wait to get my medal in the post. Action Medical Research have been very grateful and supportive. I had contact from them before the day and since then they have commented on my sponsorship efforts online.”


Toby Tennant, a representative from Action Medical Research added: “None of our research would be possible without the active work of people like Nick, Tierney, Richard, Hannah and the people behind them from Alliance Healthcare. A huge thank you for all your efforts and the impact you are making on children and their families for years to come.”


Alliance Healthcare and our colleagues are proud to continue our efforts to raise vital funds for this fantastic charity, so that they can carry on their mission to save and change children’s lives through medical research, developing treatments, vaccinations and cures.


three marathon runners




Alliance Healthcare comments on recent Health Secretary appreciation for community pharmacy


Alliance Healthcare welcomes the recent* acknowledgement and praise from the current Health Secretary Sajid Javid, applauding the tremendous efforts of community pharmacy over the COVID-19 period.


We would like to echo the sentiment that community pharmacy gets the support it needs to continue the work it is doing in serving the local communities.


We encourage the Health Secretary to engage with the sector regularly to understand its needs and pressures and extend that invitation to Alliance Healthcare – the largest independent pharmaceutical wholesaler in the UK.


We strongly believe that the COVID-19 vaccination programme has been crucial in saving lives and aiding the recovery of our economy. Community pharmacy has stepped up and delivered support to the UK patient once again. We would like to once again praise our fantastic Alphega Pharmacy members that have engaged with the vaccination roll-out and to our pre-wholesale colleagues at Alloga who have been pivotal in the distribution of COVID-19 vaccinations.



Alliance Healthcare Marks National Customer Service Week


Alliance Healthcare marks National Customer Service Week with a week-long internal engagement event for its 5,500 colleagues.


 Commencing on Monday 04 October and through the week, the UK’s largest independent pharmaceutical wholesaler Alliance Healthcare will hold a number of internal educational activities in parallel to the daily themes set out by the Institute of Customer Service, to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.


Every day the team will be exploring a new theme linked to Customer Service and these are:


• Monday – The Changing World of Work

• Tuesday – Service with Respect Day

• Wednesday – Essential Customer Service Skills & Capabilities

• Thursday – Effective Strategy & Focused Leadership

• Friday – Give your customer service heroes the Recognition they deserve


 Throughout the week the Alliance Healthcare Customer Service Team will enjoy a series of games and prizes across its virtual office. In recognition of Monday’s theme, the changing world of work, colleagues will share stories and photos of their time working from home featuring children and pets. On Friday, the theme is ‘Give your customer service heroes the recognition they deserve’ and service agents will guess the manager behind the Superhero photo.


Julian Mount, Managing Director, Alliance Healthcare UK said: “Great customer service should be at the heart of every business and I feel it is something we do exceptionally well at Alliance Healthcare. I recognise that it is not an easy environment for a pharmaceutical wholesale business like Alliance Healthcare to operate in right now; with challenges from COVID absenteeism right through to fuel shortages. Despite this, everyone at Alliance Healthcare is working extremely hard to reassure our customers we are doing everything possible to deliver life-saving medicines for their patients. Our colleague’s commitment is something we are very proud of and I am personally very thankful to them all.”


 In recognition of the value of customer service, Alliance Healthcare is a member of the Institute of Customer Service - an organisation that exists to improve business performance by improving the customer experience.


Vicki Martin, Head of Customer Service, Alliance Healthcare UK said: “We are really pleased to have joined the Institute of Customer Service and National Customer Service Week is our chance to promote the importance of delivering great customer service as well as to take the opportunity to recognise the great work our people do every day, both within Customer Service and around the business.