COVID absence and driver shortages continue across the country and, as a business, we are working hard to mitigate the situation.

COVID absence

COVID absence across the network continues to affect service centres and drivers. However, these numbers are decreasing and now that our critical teams are exempt from Test and Trace isolations, the situation continues to improve.

Driver shortages

Our recruitment drive is progressing well and we are seeing good numbers of strong applicants and new drivers into the business. This means we have a lot of new members to train and it can take time for new drivers to learn our processes and routes. If you happen to meet one of our new colleagues please take the time to say ‘hello’ and make their on-boarding as smooth as possible.

As well as new drivers we have also taken the opportunity to move some of our experienced drivers around the country to help out at hot spots where we have seen service disruption recently. We are grateful to these team members for helping out in this way, travelling across the country and agreeing to leave their homes and stay in hotels to help out with the current situation.

Our main aim is to provide a stable service to you, our customers and, in turn, patients across the UK. This is at the heart of everything we do, and we appreciate your continued dedication.

We will continue to keep you updated on the situation as it evolves.