Supply Optimisation now on the myahportal

Over the past few months, we have heard that you want us to make the process of requesting additional items of product that is subject to Restricted Supply simpler for you, so we are delighted to announce the launch of a new innovative and customer friendly functionality on the Alliance Healthcare portal.

What change is taking place?

In addition to the online Prescription Validation Service, this new Supply Optimisation innovation will allow you to submit a product supply request for a product that is confirmed as being subject to Restricted Supply at the time of your standard order process rather than having to call customer services.

You can now place an order request  24/7 via the myahportal and track the progress of your request more easily and efficiently using the new supply optimisation tool.

This new functionality is available to all users, however administrators can remove access to users as required through the user admin functions.

What are the benefits for me?

• -             Making it easier to do business with us
• -             Simplifies the request for supply when an item is subject to Restricted Supply, and when you need more product than you would order in a typical month
• -             Provides order progress updates so you can track your order via the myahportal
• -             Provides you with your required stock quicker – due to this advanced technology
• -             Modernises the process – no need to call or email us
• -             Brings efficiencies to your business – another feature in our one stop shop offering provided by myahportal

When is this change taking place?

This new functionality is now live on the myahportal.

Here to Help

You can access the Supply Optimisation functions on the portal by:

• -             Selecting the Supply Optimisation tile from your myahportal dashboard
• -             Inputting the pip code and quantity you require and following the on-screen instructions

The status of all pending orders will be available in the order history section of the Supply Optimisation area.

To help assist you with this new service, please watch this short video on how to use the new portal functionality here.

If you experience any difficulties and require support, please contact the Customer Portal Team on 0330 100 0448 – option 8 or email CustomerPortal@alliance-healthcare.co.uk with ‘Supply Optimisation’ in the title of your email.