Hinckley service update 30 November 

We have experienced an exceptional increase in order volume at our Hinckley Service Centre which has impacted our ability to process some orders. Despite robust planning to ensure service consistency throughout the peak season (where an uplift in volume is always anticipated), our Hinckley site experienced an unprecedented increase overnight. 

You may be missing some items in your deliveries this afternoon. For assurance, all fridge and controlled drug items are unaffected and will arrive with you as normal. Any items you do not receive this afternoon will be with you tomorrow morning – you do not need to re-order.

Please contact Customer Service for any emergency requirements.

In order to support our recovery, we need to make a temporary change to this evening's order cut off time to 5pm. Please try to transmit orders before this time. We are sorry for any inconvenience this causes you or your patients and thank you in advance for your understanding.