Hinckley Service Update 1 December

We are now operating a normal delivery service from our Hinckley Service Centre. However, to ensure continued stability of service, we need to make a temporary change to this evening’s order cut off time to 6pm. Please try to transmit orders before this time. We are sorry for any inconvenience this causes you or your patients and thank you in advance for your understanding.

Hinckley service update 30 November 

We have experienced an exceptional increase in order volume at our Hinckley Service Centre which has impacted our ability to process some orders. Despite robust planning to ensure service consistency throughout the peak season (where an uplift in volume is always anticipated), our Hinckley site experienced an unprecedented increase overnight. 

You may be missing some items in your deliveries this afternoon. For assurance, all fridge and controlled drug items are unaffected and will arrive with you as normal. Any items you do not receive this afternoon will be with you tomorrow morning – you do not need to re-order.

Please contact Customer Service for any emergency requirements.

In order to support our recovery, we need to make a temporary change to this evening's order cut off time to 5pm. Please try to transmit orders before this time. We are sorry for any inconvenience this causes you or your patients and thank you in advance for your understanding. 

Christmas and New Year Bank Holiday Opening Hours 2022

To help keep our customers informed of changes to our service, we have published our bank holiday opening hours for the 2022 Christmas and New Year period.

View our bank holiday opening hours:

For Pharmacy/Retail – Christmas and New Year Bank Holiday Opening Hours 2022

For Hospitals – Christmas and New Year Bank Holiday Opening Hours 2022

Some service disruption - 29 September 2022

Due to a network issue overnight which has since been fully resolved, there may be some disruption to service across our network (except Northern Ireland). Impacted customers are being contacted. We are sorry for any inconvenience caused.

Please contact Customer Service with any emergency requirements.

State Funeral of Queen Elizabeth II Bank Holiday Opening Hours

To help keep our customers informed of changes to our service, we have published our Bank Holiday opening hours for the State Funeral of Queen Elizabeth II being held on Monday 19 September 2022.

View our Bank Holiday opening hours:

State Funeral of Queen Elizabeth II Bank Holiday opening hours for Pharmacy and Retail customers

State Funeral of Queen Elizabeth II Bank Holiday opening hours for Hospital customers

August 2022 Bank Holiday Opening Hours

To help keep our customers informed of changes to our service, we have published our August 2022 Bank Holiday opening hours.

View our August 2022 Bank Holiday opening hours:

August 2022 Bank Holiday opening hours for Pharmacy and Retail customers

August 2022 Bank Holiday opening hours for Hospital customers

Service Update - staying safe during extreme heat

The team at Alliance Healthcare want you and your patients to stay safe during the extreme heat.

We are doing all that we can to deliver to you while ensuring the safety of our team members and the integrity of your products.

Customers can find the latest service news on our myahportal here.

Northern Ireland - Tuesday 12 July 2022 Bank Holiday Opening Hours

Please note that Belfast Service Centre will be closed on Tuesday 12 July. There will be normal service provided on both Monday 11 July and Wednesday 13 July.

- Any orders placed on Monday 11 July, up to your normal evening cut off, will be delivered on the morning of Wednesday 13 July

- Orders placed up to your normal evening cut off time on Tuesday 12 July will be delivered on Wednesday afternoon

In the event of an out of hours emergency (i.e., urgent CD lines being required), please call customer service on 0330 100 0448.

Outside of normal opening hours, when you enter your account number, you will hear a message advising you of your supplying Service Centre. You will then be directed to the out-of-hours security company who will handle your call and direct it appropriately.

The previous emergency call-out numbers will no longer be in use, so please ensure you update your records with the number above to ensure there is no delay with your request.

Please note, all emergency call-outs will incur a £100 charge, plus courier charges.

Taking action to avoid disruption to service - UK Fuel Protests

Our drivers will do all they can to take alternative routes to avoid disrupting our service to you as a result of fuel protests throughout Monday 4 July.

Any unavoidable change to your deliveries as a result will be communicated using our normal channels.

Thank you for your patience while we continue to work hard to deliver to you as normal, without impact.

Platinum Jubilee Service Information

To help keep our customers informed of changes to our service, we have published our Platinum Jubilee Bank Holiday opening hours. 

For more information please click here