Early May 2022 Bank Holiday Opening Hours now available

To help keep our customers informed of changes to our service, we have published our Early May 2022 Bank Holiday opening hours.

Find out more information by clicking here.

Easter 2022 Bank Holiday Opening Hours now available

To help keep our customers informed of changes to our service, we have published our Easter 2022 Bank Holiday opening hours. 

Please click here for more information.

Service Disruption from Leeds Service Centre

Unfortunately overnight, Leeds Service Centre experienced a local issue with their automation.  As a result, we have been unable to despatch some orders for delivery this morning.  For assurance, all fridge, bulk and controlled drugs have been despatched as normal and centrally stocked items are unaffected. Customers do not need to re-order. Orders are being received as normal and the issue has now been resolved. 

Orders transmitted before 9am this morning will be delivered this afternoon.  Orders transmitted up to this evening’s cut off will be delivered tomorrow morning.

Again to reiterate, controlled drugs, fridge and bulk items, along with centrally stocked items are not affected by this issue and will be delivered as normal. 

We are sorry for any inconvenience this causes. 

Customer Service will support with any emergency requirements. 

UPDATE on Chessington CD Deliveries

We are pleased to advise the earlier technical issue resulting in delays to Controlled Drug deliveries from Chessington service centre has now been fully resolved.

All outstanding CD orders will be delivered on Monday morning, there is no need to re-order. Should you have an emergency requirement, please contact Customer Service.

We apologise for the inconvenience caused, and thank you for your cooperation.

Belfast service update

Due to the recent severe weather conditions across the UK, we are experiencing some disruption to the delivery of centrally stocked products due to ferry cancellations and subsequent delays at ports. 

We anticipate this to be fully resolved by Wednesday afternoon (23 February). Please do not re-order.

Please contact Customer Service should you need any support.  

We apologise for the inconvenience this may cause and appreciate your understanding.

Service Update - 21st February 2022

At lunchtime today (Monday 21 February) we encountered an issue which prevented us receiving transmitted orders between 12:26 and 15:24.  

Our teams, along with external support, worked at speed to resolve this. The root cause was identified and it was fully rectified by 15:24.

Any orders placed via AH Direct (www.myahportal.co.uk) and by phone via Customer Service were unaffected.

Thank you for your understanding. Please check the order response on your system before re-ordering. 

Should you require any urgent items, please contact our Customer Service team for support.

Severe weather: significant service disruption across some of the network

Due to the severe weather across the UK, we are doing all that we can to safely continue our service. Safety remains our priority and we appreciate your understanding and cooperation during this challenging time. 

In some areas there may be some service disruption caused by road closures, access challenges and safety measures within the operation when loading and unloading deliveries. 

Impacted customers are being contacted and are advised not to -reorder. Anything that is not received this afternoon will be delivered in the next scheduled delivery where possible. 

Our emergency order service remains in place where required. 

Customers serviced by our Letchworth, Chessington and Croydon Service Centres may experience significant service disruption with PM deliveries today. Other impacted areas include Aberdeen, Dundee, Bristol and Cornwall. 

We apologise for the inconvenient this may cause and appreciate your understanding.

Lateral flow test – 04 February 2022 update

The PSNC reports: Pharmacy Collect - additional LFD stock still available

The UK Health Security Agency (UKHSA) are continuing to deliver stocks of lateral flow device (LFD) test kits to Alliance Healthcare for onward delivery to pharmacies.

Community pharmacy contractors requiring additional stocks of LFD test kits for their pharmacies can request up to three additional cartons of test kits by emailing the Pharmacy Collect team at pharmacy.collect.queries@dhsc.gov.uk. Requests should only be placed for pharmacies that are running out of their allocation within the day and are having to turn away customers. Contractors will need to provide the pharmacy name, address, ODS code, Alliance Healthcare customer account number and the number of cartons required up to a maximum of three cartons.

This order is in addition to the one carton daily order allowance that contractors can place through Alliance Healthcare. Orders will be dealt with on a first come, first served basis. The UKHSA will be working with Alliance Healthcare to fulfil these order requests and will supply Alliance Healthcare with a list of additional contractor orders each day. Alliance Healthcare will then process these orders and deliver them in line with their current delivery SLA with the UKHSA. Please note, this does not mean that contractors will receive the extra stock within three days of their email to the Pharmacy Collect Team.

The UKHSA has confirmed that they will review supplies on 11th February 2022 and work with PSNC to confirm and communicate if further additional orders can be accepted from contractors.

For the latest PIP codes please visit myahportal.com

Source: Pharmacy Collect: Additional LFD stock still available : PSNC Main site

Lateral flow test – latest update

Latest information from Alliance Healthcare and UKHSA regarding lateral flow test distribution – 27 January

Alliance Healthcare continue to work with the UKHSA on the distribution of lateral flow tests to support the Pharmacy Collect scheme.

We recognise the challenging situation many pharmacy teams are facing to support the UK in the fight against COVID-19. Your dedication is truly appreciated, and we thank you for your patience during this period.

Demand for lateral flow tests has softened across the board; however, UK Health Security Agency (UKHSA) is supplying the Pharmacy Collect channel daily and over 10 million lateral flow tests are currently delivered to community pharmacies by Alliance Healthcare weekly.

Alliance Healthcare is in contact with UKHSA on a daily basis to obtain updates on supply to allow our Service Centres to plan for incoming stock consignments. There may be supply and logistical challenges for pharmacy deliveries which can affect any region at any time.

The UKHSA adds: “There are enough lateral flow tests for those who need them with 90m tests expected to be distributed each week for the next few weeks across all channels. Over 400m rapid tests are scheduled to be distributed across the UK in January.” The UKHSA and Alliance Healthcare continue to work together to increase the continuity of supply into pharmacy, develop the logistical options to deliver lateral flow devices to community pharmacy, this includes receiving deliveries at some Alliance Healthcare service centres on a Saturday, and receiving some stock directly from airports.

Further updates and PIP code information will be shared on the Alliance Healthcare Customer Portal (link: myahportal) and the Alliance Healthcare website.

Since the start of the Pharmacy Collect scheme, Alliance Healthcare has distributed over 265 million lateral flow tests to community pharmacy in the UK.

Lateral Flow Tests – Update for Pharmacies

Thank you for your efforts and patience

We recognise the challenging situation many pharmacy teams are facing to support the UK in the fight against COVID-19. Your efforts are truly appreciated, and we thank you for your patience during this period.

Demand for lateral flow devices continues to be high, however UK Health Security Agency (UKHSA) is supplying the Pharmacy Collect channel daily and around 10 million lateral flow tests are currently delivered to community pharmacies by Alliance Healthcare weekly.

Latest update

The UKHSA is pleased to confirm that from 8 January, deliveries of lateral flow devices into Alliance Healthcare now take place on Saturdays in addition to weekdays. This enables Alliance Healthcare to begin to process orders ahead of Monday deliveries, increasing the continuity of supply into pharmacy.

On Monday 10th January, Alliance Healthcare distributed the highest number of lateral flow tests so far in one day - 3.6 million collectively across the UK.

Please continue to visit the myahportal for the latest updates

We will continue to publish news from the UKHSA regarding lateral flow kit distribution on our myahportal. Please regularly visit the log in page, which will be refreshed daily. Pip cascade remains in place - where an alternative pip code is transmitted, this will automatically refer the order to whichever code is in stock at the time. 

Our Customer Service are here to support should you be experiencing any issues.