Northern Ireland - Tuesday 12 July 2022 Bank Holiday Opening Hours

Please note that Belfast Service Centre will be closed on Tuesday 12 July. There will be normal service provided on both Monday 11 July and Wednesday 13 July.

- Any orders placed on Monday 11 July, up to your normal evening cut off, will be delivered on the morning of Wednesday 13 July

- Orders placed up to your normal evening cut off time on Tuesday 12 July will be delivered on Wednesday afternoon

In the event of an out of hours emergency (i.e., urgent CD lines being required), please call customer service on 0330 100 0448.

Outside of normal opening hours, when you enter your account number, you will hear a message advising you of your supplying Service Centre. You will then be directed to the out-of-hours security company who will handle your call and direct it appropriately.

The previous emergency call-out numbers will no longer be in use, so please ensure you update your records with the number above to ensure there is no delay with your request.

Please note, all emergency call-outs will incur a £100 charge, plus courier charges.

Taking action to avoid disruption to service - UK Fuel Protests

Our drivers will do all they can to take alternative routes to avoid disrupting our service to you as a result of fuel protests throughout Monday 4 July.

Any unavoidable change to your deliveries as a result will be communicated using our normal channels.

Thank you for your patience while we continue to work hard to deliver to you as normal, without impact.

Platinum Jubilee Service Information

To help keep our customers informed of changes to our service, we have published our Platinum Jubilee Bank Holiday opening hours. 

For more information please click here

Early May 2022 Bank Holiday Opening Hours now available

To help keep our customers informed of changes to our service, we have published our Early May 2022 Bank Holiday opening hours.

Find out more information by clicking here.

Easter 2022 Bank Holiday Opening Hours now available

To help keep our customers informed of changes to our service, we have published our Easter 2022 Bank Holiday opening hours. 

Please click here for more information.

Service Disruption from Leeds Service Centre

Unfortunately overnight, Leeds Service Centre experienced a local issue with their automation.  As a result, we have been unable to despatch some orders for delivery this morning.  For assurance, all fridge, bulk and controlled drugs have been despatched as normal and centrally stocked items are unaffected. Customers do not need to re-order. Orders are being received as normal and the issue has now been resolved. 

Orders transmitted before 9am this morning will be delivered this afternoon.  Orders transmitted up to this evening’s cut off will be delivered tomorrow morning.

Again to reiterate, controlled drugs, fridge and bulk items, along with centrally stocked items are not affected by this issue and will be delivered as normal. 

We are sorry for any inconvenience this causes. 

Customer Service will support with any emergency requirements. 

UPDATE on Chessington CD Deliveries

We are pleased to advise the earlier technical issue resulting in delays to Controlled Drug deliveries from Chessington service centre has now been fully resolved.

All outstanding CD orders will be delivered on Monday morning, there is no need to re-order. Should you have an emergency requirement, please contact Customer Service.

We apologise for the inconvenience caused, and thank you for your cooperation.

Belfast service update

Due to the recent severe weather conditions across the UK, we are experiencing some disruption to the delivery of centrally stocked products due to ferry cancellations and subsequent delays at ports. 

We anticipate this to be fully resolved by Wednesday afternoon (23 February). Please do not re-order.

Please contact Customer Service should you need any support.  

We apologise for the inconvenience this may cause and appreciate your understanding.

Service Update - 21st February 2022

At lunchtime today (Monday 21 February) we encountered an issue which prevented us receiving transmitted orders between 12:26 and 15:24.  

Our teams, along with external support, worked at speed to resolve this. The root cause was identified and it was fully rectified by 15:24.

Any orders placed via AH Direct (www.myahportal.co.uk) and by phone via Customer Service were unaffected.

Thank you for your understanding. Please check the order response on your system before re-ordering. 

Should you require any urgent items, please contact our Customer Service team for support.

Severe weather: significant service disruption across some of the network

Due to the severe weather across the UK, we are doing all that we can to safely continue our service. Safety remains our priority and we appreciate your understanding and cooperation during this challenging time. 

In some areas there may be some service disruption caused by road closures, access challenges and safety measures within the operation when loading and unloading deliveries. 

Impacted customers are being contacted and are advised not to -reorder. Anything that is not received this afternoon will be delivered in the next scheduled delivery where possible. 

Our emergency order service remains in place where required. 

Customers serviced by our Letchworth, Chessington and Croydon Service Centres may experience significant service disruption with PM deliveries today. Other impacted areas include Aberdeen, Dundee, Bristol and Cornwall. 

We apologise for the inconvenient this may cause and appreciate your understanding.