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Raj joins podcast to celebrate pharmacy counter staff
Recognising the best in Pharmacy is at the heart of Alliance Healthcare – that’s why our Alphega Pharmacy brand sponsors the Recognition of Excellence (RoE) Awards, by Training Matters Magazine, that champions pharmacy counter staff team members.
Monica West, and Millie Browning from the publications led a special podcast recently featuring our very own Recognition of Excellence judge Raj Nutan, Healthcare strategy and Services Director, Alliance Healthcare and Alphega Pharmacy. Raj is passionate about being a judge and shared the story of Nicole Tolkin, Pharmacy Manager.
Nicole was the Spotlight Award Winner in 2022 and really stood out to Raj when he was reading all the nominations. Raj says about being a judge that it’s fantastic to see and hear about all the excellent work that is going on in community pharmacies and would encourage pharmacy colleagues to get involved and nominate team members.
What are the RoE Awards?
Every year Training Matters holds the fabulous RoE Awards focused on the great work of community pharmacy teams in the UK. They are the only awards that take place to recognise the incredible work pharmacy teams do, from delivery drivers to counter assistants. Next year’s event will take place in June 2023, date tbc.
Listen to Raj and Nicole talking about their experience for yourself on the podcast:
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Skills in Healthcare and HRA Pharma UK win Best OTC Pharmacy Training and Learning Award
On Monday 28 November, at the OTC Marketing Awards in London, Alliance Healthcare enjoyed an evening of celebration. Our Skills in Healthcare Team, alongside our client HRA Pharma UK won the Best OTC Pharmacy Training and Learning Award for their product, Hana.
Paul Fowler, Head of Skills in Healthcare said: “I’m so proud of our Pharmacy training team and their win yesterday evening. It’s fantastic recognition of the great work they all do to support the success of our manufacturer client’s brands in pharmacy, and of the support they provide to instore teams within our retail pharmacy partners by delivering high quality, face to face, in pharmacy training that supports customer care excellence and expert recommendation. Congratulations to everyone involved!“
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Alliance Healthcare and Alphega Pharmacy are proud support World Antimicrobial Awareness Week
Alliance Healthcare and Alphega Pharmacy are proud to be supporting World Antimicrobial Awareness Week which runs from the 18 to the 25 November. The week aims to increase awareness of global antimicrobial resistance (AMR) and to encourage best practices for using antimicrobials, in order to avoid further emergence of and the spread of drug-resistant infections.
Marie Evans, Managing Director, Alliance Healthcare said: “I am proud that we are supporting AMR week to increase awareness of global antimicrobial resistance (AMR) and to encourage best practices for using antimicrobials. It is important to share awareness of this and pledge our support along with the NHS.”
‘Keep Antibiotics Working’ is the UK-wide campaign, which supports the government’s continued efforts to reduce inappropriate prescriptions for antibiotics. The campaign warns people that taking antibiotics when they are not needed puts them at risk of a more severe or longer infection and urges people to take their doctor’s advice on antibiotics.
To help pharmacy teams spread awareness of the campaign within their pharmacies, we have created a website to share the NHS digital resources available via the NHS, which include:
- > Posters
- > Digital Screens
- > Leaflets
We are encouraging our customers to get on board and support the campaign. In addition, the Alphega Pharmacy team are offering additional guidance on the Pharmacy Quality Scheme (details below), and Business Mentor level support.
PQS E-learning requirement
As part of the PQS E-learning, pharmacy contractors in England who chose to access the PQS renumeration criteria via the PSNC website can complete their *PQS Antimicrobial Stewardship (AMS) to assess their practice and complete e-learning assessments which must be completed by the end of March 2023.
Alphega Members
As part of their membership fee, Alphega members are being offered support to complete the *PQS AMS for AMR (antimicrobial stewardship) as well as a comprehensive PQS toolkit for all their PQS requirements.
Support us and the NHS during World Antimicrobial Awareness Week
Alliance Healthcare has pledged to become an Antibiotic Guardian and are proud to support this campaign. Find out more here.
SUB-TYPE: CSR ACHIEVEMENTS
Alliance Healthcare Raise Over £40,000 for Health and Wellbeing of Children
Alliance Healthcare teams cycle more than 1,000km across the UK to raise more than £40,000 for charity.
During the sweltering heat, and blistering northern winds, two teams of cyclists completed Alliance Healthcare’s annual charity Tour D’Alliance cycle challenge. The teams, departing from Coatbridge, Scotland, and Exeter, Devon, set off across the UK towards the Alliance Healthcare Leigh Service Centre, Greater Manchester, for a finish line event on Saturday 18 June. In addition, 16 colleagues competed in a virtual challenge across 7 days, collectively covering an additional 1,000km.
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Supply Optimisation now on the myahportal
Over the past few months, we have heard that you want us to make the process of requesting additional items of product that is subject to Restricted Supply simpler for you, so we are delighted to announce the launch of a new innovative and customer friendly functionality on the Alliance Healthcare portal.
What change is taking place?
In addition to the online Prescription Validation Service, this new Supply Optimisation innovation will allow you to submit a product supply request for a product that is confirmed as being subject to Restricted Supply at the time of your standard order process rather than having to call customer services.
You can now place an order request 24/7 via the myahportal and track the progress of your request more easily and efficiently using the new supply optimisation tool.
This new functionality is available to all users, however administrators can remove access to users as required through the user admin functions.
What are the benefits for me?
- - Making it easier to do business with us
- - Simplifies the request for supply when an item is subject to Restricted Supply, and when you need more product than you would order in a typical month
- - Provides order progress updates so you can track your order via the myahportal
- - Provides you with your required stock quicker – due to this advanced technology
- - Modernises the process – no need to call or email us
- - Brings efficiencies to your business – another feature in our one stop shop offering provided by myahportal
When is this change taking place?
This new functionality is now live on the myahportal.
Here to Help
You can access the Supply Optimisation functions on the portal by:
- - Selecting the Supply Optimisation tile from your myahportal dashboard
- - Inputting the pip code and quantity you require and following the on-screen instructions
The status of all pending orders will be available in the order history section of the Supply Optimisation area.
To help assist you with this new service, please watch this short video on how to use the new portal functionality here.
If you experience any difficulties and require support, please contact the Customer Portal Team on 0330 100 0448 – option 8 or email CustomerPortal@alliance-healthcare.co.uk with ‘Supply Optimisation’ in the title of your email.
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Alliance Healthcare marks £100k raised for Vitamin Angels UK
Alliance Healthcare marks £100,000 raised for Vitamin Angels UK to support its purpose in improving access to essential nutrition for mothers and children in the UK and around the world.
Yesterday, team members across Alliance Healthcare joined a virtual event called “Around the World” to celebrate the amazing £100,000 fundraising milestone. Marie Evans, Managing Director congratulated the teams who have completed cycle challenges, organised football matches and multiple fundraising events in aid of the charity.
Vitamin Angels UK provided an interactive virtual tour of the villages across the world where funds raised have helped create healthier futures. Over the last four years of the partnership, Alliance Healthcare and Vitamin Angels have reached the lives of over 468,600 children.
Sam Unsworth, CSR Champion for Alliance Healthcare closed the event and said: “We should be really proud of our fundraising efforts to support our charity partnership with Vitamin Angels. Today, was a moment to reflect on our achievement and hear more from the charity. This has really spurred us on to create even more impactful fundraising events. Together we will continue to make a meaningful difference for those that need it most.”
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Prince Charles praises pharmacy sector’s ‘dedication and professionalism’ during Covid-19 pandemic
Prince Charles has praised the “dedication and professionalism of pharmacy staff” at an event held in London to celebrate the work of community pharmacists during the Covid-19 pandemic.
His Royal Highness The Prince of Wales hosted a special event this week at St. James’s Palace State Apartments to celebrate Community Pharmacists.
200 community pharmacy members and other honoured guests, including Our Managing Director, Marie Evans had the privilege of attending.
Speaking about the event, Marie said: “Community pharmacy deserve this recognition, they continued to support UK patients at every moment of the pandemic – and beyond. Their unwavering dedication is something to be admired and celebrated. This has been a very fitting celebration for our remarkable community pharmacists and their teams.”
Read more about the event in the below link:
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Alcura Rated “Good” in CQC Report
Alcura receive “Good” in its recent Care Quality Commission (CQC) report a high standard in a competitive market. “This accreditation will go a long way in demonstrating to our patients, future patients, the NHS and manufacturers, the high-level of patient care we deliver at Alcura. As a purpose led organisation, we are dedicated to patient care, so to receive this recognition for our safety is a fantastic reflection of our knowledge and expertise in homecare,” said Pip Reid, Head of Nursing, Alcura.
Alcura received the second highest possible score in its recent CQC report, following the recent unannounced inspection at Alcura House. CQC, the independent regulator of health and social care in England, completed an intense two-day inspection at the Alcura site in Northampton, in February, and recently published the report on its website.
Alcura was inspected as part of the Community Services pillar and its support to care in patient homes, where there is a big emphasis on safety.
The CQC Inspection Report is based on a combination of what the organisation finds when they undertake the inspection, the information from its ongoing monitoring of data about services and information handed by the provider, patients, the public and other organisation. The report covers five questions and areas within the services provided across: Safety, Effectiveness, Caring, Responsiveness and Leadership.
CQC findings conclude that: “We rated the service as good because [..] The service had enough staff to care for patients and keep them safe. Alcura House had a pool of regular bank staff and did not use agency staff. Patients therefore received consistent care from the same nurses. All nursing staff had training in key clinical skills which had been tested through competency assessments.”
Other findings include: “Staff provide good care and treatment [..] Staff treated patients with compassion and kindness [..] Staff understood how to protect patients from abuse [..] Staff assessed risks to patients, acted on them and kept good care records.”
At the time of this inspection, Alcura had 1,252 clinical interactions per month and was supporting 45,000 registered patients. Alcura is committed to maintaining the high standards of patient safety and to identify and implement steps required to reach the highest CQC score - outstanding.
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Alliance Healthcare Celebrates Earth Day
Happy Earth Day!
Today, and every day across Alliance Healthcare we celebrate our wonderful planet and reflect on the impact we are making. We will continue to create a sustainable operation that will support UK patients for the years to come and that will protect the planet for future generations.
Everyone at Alliance Healthcare has been encouraged to make a personal sustainability pledge as we all continue to play a role in this commitment.
Check out the below video to see what some of our employees are doing to help reduce the impact on the environment.
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Training Matters (TM) meets our award-winning team at our Coatbridge Service Centre!
Our service centre teams are the power behind our large operation here at Alliance Healthcare UK. The recent TM visit was a great chance for us to show what happens behind-the-scenes in a fast paced supply chain operation and the brilliant team behind it.
Our Coatbridge Service Centre was originally based in Livingston, however our team made the move to Coatbridge in 2017 to enable room for expansion.
Lee Jamieson, Service Centre Manager has been the driving force to the success of our operation in Coatbridge, and said: “We went from being – at the time – the worst in the network for damages, stock write-offs and missing parcels to being one of the best sites in the network, which is an absolute credit to the people down there on the floor.
“To turn what was the worst into one of the best is incredible and it’s been well executed to get there. No one person can do that all on their own – you’re only as good as your team.”
You can read the full article here 👉An award-winning team (tmmagazine.co.uk)
