Latest news from UKHSA: Living with Covid announcement

England only:

Following the Prime Minister’s announcement on 21 February that free mass testing will end from 1 April, this means that the Pharmacy Collect service will end on 31 March. UKHSA will work with its distributors, NHSEI and the PSNC on a smooth transition to the end of the service.

UKHSA continues to have good stock levels and will manage these to provide flexibility in future. Ahead of the end of free universal testing in England, it will be necessary for UKHSA to cap the number of tests distributed each day to manage demand. Given that advice to test has and continues to reduce, the Government urges people only to order what they need.

We will be in touch with pharmacy contractors with details such as final claims, test kits and orders.

Information from Alliance Healthcare:

UK & NI:
Alliance Healthcare continue to work with the UKHSA on the distribution of lateral flow tests to support the Pharmacy Collect scheme.

For latest PIP codes please visit myahportal.co.uk

Belfast service update

Due to the recent severe weather conditions across the UK, we are experiencing some disruption to the delivery of centrally stocked products due to ferry cancellations and subsequent delays at ports. 

We anticipate this to be fully resolved by Wednesday afternoon (23 February). Please do not re-order.

Please contact Customer Service should you need any support.  

We apologise for the inconvenience this may cause and appreciate your understanding.

Prescription Validation Service now available on the myahportal

Alliance Healthcare is delighted to announce the launch of a new innovative and customer friendly functionality on the Alliance Healthcare portal, www.myahportal.co.uk as of 21 February 2022

This new functionality allows our customers to submit their Prescription Validation orders more efficiently, and allows them to check the status of their order via the portal. This functionality will be available for customers to place and check orders 24/7.

This new innovation provides pharmacies with an alternative way to send an anonymised Prescription to Alliance Healthcare for validation and supply of any item subject to Prescription Validation (PVS).

Taking advantage of this new service means our accounts will benefit through                                             

- A simplified supply optimisation process for PVS - making it easier to do business with us

- Access to order progress updates so they can track the order via the myahportal

- Receipt of the required stock quicker - due to this advanced technology

- Modernisation of the process - no need to rely on fax technology

- Efficiencies to their business – another feature in our one stop shop offering provided by myahportal  

To help assist our accounts with this new service, we have produced a short video on how to use the new portal functionality which can be accessed here

For further information or assistance with this new functionality, please contact the Customer Portal Team on 0330 100 0448 – option 8 or email CustomerPortal@alliance-healthcare.co.uk with ‘PVS’ in the title of your email.

Service Update - 21st February 2022

At lunchtime today (Monday 21 February) we encountered an issue which prevented us receiving transmitted orders between 12:26 and 15:24.  

Our teams, along with external support, worked at speed to resolve this. The root cause was identified and it was fully rectified by 15:24.

Any orders placed via AH Direct (www.myahportal.co.uk) and by phone via Customer Service were unaffected.

Thank you for your understanding. Please check the order response on your system before re-ordering. 

Should you require any urgent items, please contact our Customer Service team for support.

Message from Marie Evans following Storm Eunice

Earlier today (18 February 2022), one of our vans in the Croydon area was hit by a falling tree as a result of Storm Eunice. You may have seen this incident feature on news broadcasts and social media recently. We wanted to share the news that thankfully our driver is unharmed and is home safely.
 
Please click here to read a message from Marie Evans, Managing Director.

Company Led Recall - Alimentum and Elecare

Abbott Nutritional Ltd is recalling as a precautionary measure.

MHRA drug alert link: N/A

Please return all affected stock to your original supplier for credit. Unfortunately we can only accept stock purchased from us (Alliance Healthcare Distribution Limited). Any other stock will be returned to your stores/Pharmacies.

Please note that anything not returned to us, or notified to us, within 3 months of this notification, cannot be reimbursed by way of a credit.

If you have any questions, then please contact your local Service Centre Customer Services team.

Class 2 Recall - Fluorouracil Injection, 50 mg/ml, solution for injection (2500mg/50ml vial)

Medac GmbH (t/a medac Pharma LLP) are recalling certain product batches as a precautionary measure due to visual detection of glass lamellae particles during an ongoing stability study.

MHRA drug alert link:

https://www.gov.uk/drug-device-alerts/class-2-medicines-recall-medac-gmbh-t-slash-a-medac-pharma-llp-fluorouracil-injection-50-mg-slash-ml-solution-for-injection-2500mg-slash-50ml-vial-el-22-a-08?utm_medium=email&utm_campaign=govuk-notifications-topic&utm_source=72e19d5c-b6d8-4bd5-9cd1-ac0ab189f3d0&utm_content=immediately

Further Information

For more information, medical or supply enquiries, please contact Medac Pharma LLP by email to info@medacpharma.co.uk or telephone 01786 458086

Please return all affected stock to your original supplier for credit. Unfortunately we can only accept stock purchased from us (Alliance Healthcare Distribution Limited). Any other stock will be returned to your stores/Pharmacies.

Please note that anything not returned to us, or notified to us, within 3 months of this notification, cannot be reimbursed by way of a credit.

Severe weather: significant service disruption across some of the network

Due to the severe weather across the UK, we are doing all that we can to safely continue our service. Safety remains our priority and we appreciate your understanding and cooperation during this challenging time. 

In some areas there may be some service disruption caused by road closures, access challenges and safety measures within the operation when loading and unloading deliveries. 

Impacted customers are being contacted and are advised not to -reorder. Anything that is not received this afternoon will be delivered in the next scheduled delivery where possible. 

Our emergency order service remains in place where required. 

Customers serviced by our Letchworth, Chessington and Croydon Service Centres may experience significant service disruption with PM deliveries today. Other impacted areas include Aberdeen, Dundee, Bristol and Cornwall. 

We apologise for the inconvenient this may cause and appreciate your understanding.

Class 2 Recall - Efudix 5% W/W Cream (2 X 20g) Pack

Uni Health Distribution is aware of a potential issue where the leaflet contained within Efudix 5% w/w cream (2 x 20g) pack, batch 80193439/B may be incorrect.

MHRA drug alert link:

https://www.gov.uk/drug-device-alerts/class-2-medicines-recall-uni-health-distribution-efudix-5-percent-w-slash-w-cream-el-22-a-07?utm_medium=email&utm_campaign=govuk-notifications-topic&utm_source=17cc5756-8170-4e39-ac3b-145bbec7c060&utm_content=immediately

Alliance do not stock the above product so we will not be accepting Customer returns on this recall.

Further Information

For more information, please contact or email Margaret Fairney margaret@ennogen.com

For medical information queries, please contact or email Margaret Fairney margaret@ennogen.com

For supply queries, please contact Davide Rinaldi purchasing@ennogen.com

If you have any questions, then please contact your local Service Centre Customer Services team. 

Class 2 Recall - Water for injections 100ml x 25 vials

Hameln Pharma Ltd is recalling a batch of a product as a precautionary measure as remaining vials may no longer be in line with the licensed product specification.

MHRA drug alert link:

https://www.gov.uk/drug-device-alerts/class-2-medicines-recall-hameln-pharma-ltd-water-for-injections-bp-100ml-vial-el-22-a-06?utm_medium=email&utm_campaign=govuk-notifications-topic&utm_source=a0cd0c19-6da8-4f3e-b4c1-e3e2fde990d1&utm_content=immediately

Further Information

For more information or supply queries, please contact or email Hameln pharma ltd customer services on +44 (0)1452 621 661 or customer.services@hameln-pharma.co.uk

For medical information queries, please contact or email Hameln pharma ltd Medicines Information on +44 (0)1452 621 661 or drug.safety@hameln-pharma.co.uk

Please return all affected stock to your original supplier for credit. Unfortunately we can only accept stock purchased from us (Alliance Healthcare Distribution Limited). Any other stock will be returned to your stores/Pharmacies.

Please note that anything not returned to us, or notified to us, within 3 months of this notification, cannot be reimbursed by way of a credit.

If you have any questions, then please contact your local Service Centre Customer Services team.